Refund & Cancellation Policy
Last Updated: 15 August 2026
1. Cancellation by Passenger
| When You Cancel | Refund |
|---|---|
| 24+ hours before ride | Full refund minus gateway charges |
| Within 24 hours of ride | 25% cancellation fee, balance refunded |
| No-show | Non-refundable |
2. Cancellation by NaviX / Operator
If NaviX or the operator cancels your ride due to unavailability, mechanical issues, or operator-caused reasons, you will receive a 100% full refund or a free reschedule.
3. Weather & Force Majeure
Rides cancelled due to weather conditions or force majeure events will receive a 100% full refund or free reschedule. No cancellation fee applies.
4. Refund Method & Timeline
Refunds are processed to your original payment method (UPI). Refunds are initiated 3-5 working days after approval and reflect in your account within 5-7 working days.
5. Advance vs Balance
50% advance is paid online, and 50% is paid in cash directly to the captain at boarding. Refunds apply only to the online advance portion. Cash payments are handled directly with the captain.
6. How to Request a Cancellation/Refund
You can request a cancellation or refund via the NaviX app, by emailing navixvaranasi@gmail.com, or by calling +91 95061 07870. Please quote your booking ID. Eligibility will be confirmed within 48 hours.
7. Disputes
For payment-related disputes, you may escalate through your payment gateway. Refunds are subject to the processor's settlement policies. NaviX's decision on disputes is final.